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The Product Podcast
Hosted by Product School Founder & CEO Carlos Gonzalez de Villaumbrosia, The Product Podcast features candid conversations with product management executives from the world's best tech companies like Google, Meta, Netflix, Airbnb, and Amazon.
New episodes release weekly, unveiling actionable frameworks, unconventional best practices, and real-world examples you can implement immediately.
Perfect for senior product managers, directors, and VPs hungry to build better products, stronger teams, and drive innovation at scale.
The Product Podcast
Customer Voice is Key to Product by X-Rite Pantone Strategy Director
In this episode, Shoshana Burgett the Director of Corporate Strategy and Customer Insights for X-Rite Pantone will be talking about the difference between validating questions and probing ones, explaining why you should never use the word 'Why' and discussing what are the different types of voice of the customer (VOC) activities there are out there, different ways of collecting them and actionable next steps to define your own VOC for your next project.